Unleash the Adventure, Explore Without Limits
Unleash the Adventure, Explore Without Limits
Return & Refund Policy
Thank you for shopping with E11even. We value your satisfaction and aim to provide a smooth and reliable shopping experience. This Return & Refund Policy explains how returns, exchanges, and refunds work when purchasing from our website.
1. Return Eligibility
We accept returns within 30 days of the delivery date, provided the item meets the following conditions:
The item is unused, undamaged, and in original condition.
All original packaging, labels, manuals, and accessories must be included.
A valid proof of purchase (order number, receipt, etc.) must be provided.
The item shows no signs of wear, misuse, or alteration.
Items that cannot be returned include:
Products marked as final sale
Used or damaged products
Items missing original components or packaging
Digital goods or gift cards (if applicable)
2. How to Initiate a Return
To request a return or refund:
Contact us at support@ellevenbike.com
Provide your order number, product name, and reason for return.
Our support team will review your request and issue a Return Authorization (RA) number with return instructions.
Do not ship items back without receiving our RA and instructions.
The product must be shipped to the return address we provide.
3. Return Shipping Costs
If the return is due to change of mind, incorrect order, or non-quality reasons, the customer is responsible for return shipping costs.
If the return is due to a defective product, damaged-on-arrival, or an error made by us, E11even will cover the return shipping cost.
We recommend using a trackable shipping service. We are not responsible for lost return shipments.
4. Inspection & Approval
Once the returned item is received:
Our team will inspect the product to ensure it meets the eligibility criteria.
You will receive an email notification approving or rejecting the return.
If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping fees paid at checkout are non-refundable, unless the return is due to our error.
5. Exchanges
We offer exchanges only in the following situations:
The product arrived damaged
The product is defective
The product received is incorrect
To request an exchange, follow the same steps under “How to Initiate a Return.” Replacement items will be shipped after we receive and verify the returned product.
6. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item:
Contact us within 7 days of delivery.
Provide your order number and clear photos or videos showing the issue.
We will arrange a replacement or refund at no additional cost to you.
7. Order Cancellations
Orders can be cancelled within 12 hours of purchase, as long as they have not been shipped.
If an order has already shipped, cancellation is not possible.
You may request a return after receiving the item.
8. Refund Processing Time
Refund timeline:
Processing by E11even: 1–3 business days
Bank/Payment Provider: 5–10 business days
Total expected time: 5–13 business days
If you have not received your refund after this period, please contact your payment provider first, then reach out to us.
9. Non-Returnable Situations
Your return may be rejected if:
The item was used or shows signs of wear
The item was damaged after delivery
The return request is outside the 30-day window
The item is missing accessories or original packaging
The product is not purchased directly from our official website
The issue is due to improper use, accidents, or unauthorized modification
If a return is rejected, we will notify you and offer to ship the item back at your expense.
10. Policy Updates
E11even reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
The version posted on this page will always be the most current.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@ellevenbike.com
Company: Electromobility Solutions, Inc.
Address: 2485 Coral Street Vista, CA 92081,USA
Thank you for shopping with E11even. We value your satisfaction and aim to provide a smooth and reliable shopping experience. This Return & Refund Policy explains how returns, exchanges, and refunds work when purchasing from our website.
1. Return Eligibility
We accept returns within 30 days of the delivery date, provided the item meets the following conditions:
The item is unused, undamaged, and in original condition.
All original packaging, labels, manuals, and accessories must be included.
A valid proof of purchase (order number, receipt, etc.) must be provided.
The item shows no signs of wear, misuse, or alteration.
Items that cannot be returned include:
Products marked as final sale
Used or damaged products
Items missing original components or packaging
Digital goods or gift cards (if applicable)
2. How to Initiate a Return
To request a return or refund:
Contact us at support@ellevenbike.com
Provide your order number, product name, and reason for return.
Our support team will review your request and issue a Return Authorization (RA) number with return instructions.
Do not ship items back without receiving our RA and instructions.
The product must be shipped to the return address we provide.
3. Return Shipping Costs
If the return is due to change of mind, incorrect order, or non-quality reasons, the customer is responsible for return shipping costs.
If the return is due to a defective product, damaged-on-arrival, or an error made by us, E11even will cover the return shipping cost.
We recommend using a trackable shipping service. We are not responsible for lost return shipments.
4. Inspection & Approval
Once the returned item is received:
Our team will inspect the product to ensure it meets the eligibility criteria.
You will receive an email notification approving or rejecting the return.
If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping fees paid at checkout are non-refundable, unless the return is due to our error.
5. Exchanges
We offer exchanges only in the following situations:
The product arrived damaged
The product is defective
The product received is incorrect
To request an exchange, follow the same steps under “How to Initiate a Return.” Replacement items will be shipped after we receive and verify the returned product.
6. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item:
Contact us within 7 days of delivery.
Provide your order number and clear photos or videos showing the issue.
We will arrange a replacement or refund at no additional cost to you.
7. Order Cancellations
Orders can be cancelled within 12 hours of purchase, as long as they have not been shipped.
If an order has already shipped, cancellation is not possible.
You may request a return after receiving the item.
8. Refund Processing Time
Refund timeline:
Processing by E11even: 1–3 business days
Bank/Payment Provider: 5–10 business days
Total expected time: 5–13 business days
If you have not received your refund after this period, please contact your payment provider first, then reach out to us.
9. Non-Returnable Situations
Your return may be rejected if:
The item was used or shows signs of wear
The item was damaged after delivery
The return request is outside the 30-day window
The item is missing accessories or original packaging
The product is not purchased directly from our official website
The issue is due to improper use, accidents, or unauthorized modification
If a return is rejected, we will notify you and offer to ship the item back at your expense.
10. Policy Updates
E11even reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
The version posted on this page will always be the most current.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@ellevenbike.com
Company: Electromobility Solutions, Inc.
Address: 2485 Coral Street Vista, CA 92081,USA
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