e11even Warranty

WHEELS

★ Lifetime Warranty ★ 2-Year Guarantee Against Spoke Breakage ★ 30-Day Satisfaction Guarantee ★ No-Fault Crash Replacement 

Spoke Replacement

Send us your wheels (customer pays shipping cost) and we will repair and return them to you with free shipping.

Crash Replacement

Discounts offered as follows:

  • Year 1 - 50% off
  • Year 2 - 40% off
  • Year 3 - 30% off
  • Year 4 - 20% off

The Fine Print

Warranty Policy

e11even wheels carry a lifetime limited warranty that covers defects in material or manufacturing workmanship, and 2 years spoke breakage provided the wheels are operated under normal conditions and use. 

During the warranty period, e11even shall repair or replace, at its sole option, all parts that are found by e11even to be defective and subject to warranty. This limited warranty is made only to the original owner and it is not transferable. In the event of a non-warranty or non-riding incident, the original owner may qualify to receive crash replacement pricing.

This limited warranty does not apply to normal wear and tear, nor to defects, malfunctions, or failures that result from the abuse, neglect, shocks or crashes, improper maintenance, alteration, modification, accident, or misuse (including without limitation, bicycle motocross, stunt bicycling or similar activities), nor damage occurring during shipment, improper assembly or assembly with non-compatible products or failure to follow instructions contained in the applicable instruction manual. Any modifications made by the user will render the warranty null and void. This warranty is expressly in lieu of all other warranties, and any implied are limited in duration to the same duration as the expressed warranty herein. e11even shall not be liable for any incidental or consequential damages. 

If you damage e11even rims due to circumstances not covered under warranty, we offer a crash replacement program to the original owner valid for the life of the product Customer is responsible for shipping and handling and the crash replacement must be handled through e11even.

Returning the damaged product and starting the crash replacement process: Contact e11even directly, not the dealer where you purchased the product. Please email info@e11evenbike.com. You will be required to provide a copy of the original sales receipt. Once the return has been authorized, please send your product via an insured shipping method, with tracking, to ensure a safe and documented delivery.

THIS WARRANTY DOES NOT COVER THE FOLLOWING:

  • Damage occurring during shipment of the products (such claims must be presented directly to the carrier).
  • Products that have been modified, neglected, or poorly maintained, used in competition, misused or abused, or involved in accidents.
  • Corrosion or damage occurred due to improper maintenance.
  • Damage or structural failure occurs as the result of road conditions, road hazards, or an accident.
  • Damage or structural failure occurs as the result of racing applications or willful abuse.
  • Damage occurs due to neglect or adverse weather conditions.
  • Product has been altered, modified, or repaired other than by e11even.
  • Damage resulted from improper mounting and/or incorrect tire sizes.
  • Damage to products resulting from improper assembly or repair.
  • Wheels installed and used on product other than what product is intended for use on. 
  • Damage or deterioration to the surface finish, aesthetics, or appearance of the product.
  • The labor required to remove and/or re-fit and re-adjust the product within the bicycle assembly.
  • Normal wear to the product.

BICYCLES

LIMITED BICYCLE WARRANTY

 

LIMITED ONE-YEAR WARRANTY OF COMPLETE BICYCLE

 

Subject to the following limitations, terms and conditions, e11even warrants to the original owner of each new e11even bicycle that this bicycle is free of defective materials and workmanship for a period of one year from the date of the original purchase.

 

LIMITED LIFETIME WARRANTY ON STEEL AND ALUMINUM BICYCLE FRAMES

 

For steel and aluminum, not including suspension or carbon fiber frames, this warranty shall continue in full force and effect for the duration of the original ownership following the date of purchase.

 

LIMITED TWO YEAR WARRANTY ON SUSPENSION FRAMES AND CARBON FIBER FRAMES

 

e11even warrants to the original owner that each new assembled suspension frame or carbon frame is free of defects in materials and workmanship for a period of two years from the date of original purchase to the original owner.  The suspension equipment includes, but is not limited to, all suspension attachment points, bearings, pivots, fasteners, and stays.  This does not include shock units, which are covered under the warranty put forth by the manufacturer of the shock.

 

This warranty does not apply to paint/finish or any parts attached to the bicycle including, but not limited to, forks, drive train components, brakes, seats, seat posts, handlebars, stems or wheels and their components.  Paint/finish and the other parts attached to your e11even bicycle are covered under the limited one-year warranty.

 

The original owner shall pay all labor and transportation charges associated with the repair or replacement of all parts under this warranty. 

 

All of the above limited warranties are conditional upon the bicycle being properly maintained and operated under normal conditions and use.  This warranty is void if the bicycle or frameset was not purchased and assembled by an authorized e11even dealer.

 

ALL E11EVEN BICYCLE PARTS SHOULD BE INSPECTED PERIODICALLY BY A LOCAL DEALER.

 

WHAT IS NOT COVERED

 

Failure due to accident, abuse, neglect, normal wear & tear, improper assembly, improper fit, maintenance by anyone other than an authorized e11even dealer or use of parts inconsistent with the use originally intended for the bicycle as sold are not covered by this warranty.  e11even defines the intended use of its bicycles as riding in a controlled, smooth manner in a location approved for bicycles with both wheels on the ground.  Riding in a manner other than that voids this warranty.

 

WHY IT’S NOT COVERED

 

Let’s face it.  If you drive any vehicle, whether it’s a car, truck, motorcycle or airplane, and crash it, the manufacturer is not going to replace or repair it for free unless the product was defective and caused the crash.  Rider errors, carelessness and hazards you may encounter while riding that damage your bike are not covered by this warranty.

 

If you purchased this bike because you want to race, jump, ride ramps, ride in severe conditions, ride in any competitive event or train to ride in a competitive event, the same thing applies.  If you damage any part of the bicycle including the frame riding in this manner, consider the damaged part an expense of your riding style. 

 

Just do yourself a favor and wear a helmet.

 

WHAT WILL E11EVEN DO IF YOU HAVE A WARRANTY CLAIM

 

e11even will replace or repair any part that is determined to be covered by this warranty.  This limited is made only to the original owner and is not transferable.  All claims must be made through an authorized dealer and must be accompanied by an original bill of sale or proof of purchase that identifies the bicycle or frame by the serial number.  The original owner is responsible for any and all labor and transportation charges associated with the warranty repair or replacement of all parts.

 

WHAT IF YOUR FRAME OR PARTS ARE NOT COVERED UNDER THE WARRANTY

 

If the warranty claim on your e11even frame or parts is determined to be invalid, e11even will offer a replacement frame or part of at least equal value at a reduced price.  A replacement frame or part is recommended to be installed by an authorized dealer to maintain the warranty.  All transportation and labor charges are the responsibility of the original owner.

 

 

LEGAL STUFF

 

 

There are no warranties of guarantees expressed or implied made by the e11even on this bicycle.  The sole and exclusive liability of e11even and/or any of its authorized dealers, affiliates of agents pursuant to this warranty shall be for the repair and replacement of the defective part; incidental or consequential damages are expressly excluded hereunder.  This warranty gives you specific legal rights, and you may also have other rights which may vary depending on state, province or country where you purchased this e11even bicycle.

 

NOTICE:  Bicycling is potentially a hazardous activity.  The user assumes the risk of any personal injury, damage to or failure of the bicycle and any other losses if E11even bicycles are used in any competitive event, including bicycle racing, dirt biking, ramp riding, jumping or similar activities or training for such competitive activities or events.

 

This bicycle is not manufactured, marketed, designed or intended to be altered for use at any time in stunt riding or similar activity. e11even, its dealers, affiliates or agents shall not be liable under this warranty nor under any state or federal law or the common law or otherwise for any damage, failure, including personal injury, resulting from such use and/or alteration.