Warranty & service
If something breaks, a shop near you fixes it. We pay.
Every E11EVEN is covered for 2 years or 5,000 miles: the replacement part, your local bike shop's labor and warranty shipping, in all 50 states.
1. Email us first
Send a photo or short video to marketing@e11evenbike.com or call +1 (888) 905-8243. We confirm what's wrong and which part you need.
2. We ship the part
Parts ship from Vista, CA in 1–2 business days. Shipping is on us for covered repairs.
3. Your shop installs it
Take it to any bike shop. We pre-approve the labor for covered repairs so you aren't stuck with the bill.
Shipping & returns
The fine print, in plain words.
- Shipping
- Free in the contiguous US. Ships in 1–2 business days from Vista, CA; arrives in 2–6 days.
- E-bike returns
- 15 days from delivery, 10 miles or fewer, in the original packaging.
- Accessory returns
- 30 days, unused.
- Damaged box
- Report carrier damage or missing packages within 48 hours of delivery.
- Damaged part
- Report a covered component damaged in shipping within 5 days of receipt.
- Price guarantee
- 60-day price match and price protection. Email us with the details.
- Racks
- Eleanor and Defiant racks are rated for 100 lb, Dragonfly and Wingman for 55 lb. Cargo only, never passengers or child seats.
Appendix A
What's covered, part by part.
46 components, 2 years or 5,000 miles.
Show all 46 components
| Component | Part | Shop labor | Shipping |
|---|---|---|---|
| Frame - Rigid | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Frame - Dual Suspension - Main Triangle | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Frame - Dual Suspension Linkage and Stays | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Fork - Rigid | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Fork - Suspension (60mm Lockout) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Handlebar | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Stem | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Headset | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Brake Lever (Hydraulic) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Brake Cable / Hydraulic Hose | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Brake Throttle Interrupts (Cutoff Sensors) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Brake Caliper (Hydraulic Disc) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Torque / Cadence Dual Sensor | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Shift Lever | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Shift Cable / Hose | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Shift Interrupts | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Control Switch | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Display (LCD / LED Telemetry) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Front Wiring Harness | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Controller (Sine-Wave Motor Controller) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Battery (UL 2271 Certified Lithium-Ion) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Rear Wiring Harness | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Throttle | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Bottom Bracket | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Crank Arms | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Pedals | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Derailleur (Shimano 7/8-Speed) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Hub Motor (350W / 500W / 750W Brushless) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Mid Motor | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Front Hub | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Front Rim | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Rear Rim | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Rear Hub | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Spokes | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Rim Strips | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Seat (Saddle) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Seat Post | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Seat Binder / Clamp | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Paint (Manufacturing Defect; Excludes Fading/Scratching) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Decals (Manufacturing Defect; Excludes Fading/Scratching) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Charger (54.6V 2A / 3A Smart Charger) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Front Light (Housing & Electronics; Excludes Bulb) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Rear Light (Housing & Electronics; Excludes Bulb) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Fenders (Front & Rear) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Rear Cargo Rack (55 lb / 100 lb Structural) | Yes (2 Years) | Yes (2 Years) | Yes (2 Years) |
| Wear Consumables: Brake Pads, Rotors, Chain, Chainrings, Cassette/Freewheel, Tires, Tubes, Truing | No (Stocked in 50-Part Store) | No (Wear Item) | Free Shipping Over $99 |
See one in person
Showroom and dealers.
Test-ride the lineup at our Vista showroom or at a partner shop. For covered repairs, any bike shop in any state can work on your bike.
- Vista, CA
- E11EVEN Flagship Headquarters & Test-Ride Showroom
2485 Coral Street, Vista, CA 92081 · +1 (888) 905-8243
Full Lineup Test Rides, Same-Day Will-Call Pickup, Warranty & Master Technician Service · Map - Chino, CA
- Cycle Solutions
4140 Chino Hills Pkwy, Ste B, Chino, CA 91710 · +1 (909) 597-0086
Authorized Sales, Test Rides, Warranty Service · Map - San Diego, CA
- Ebike Universe
1620 Fifth Ave, San Diego, CA 92101 · +1 (619) 310-5616
Authorized Sales, Test Rides, Warranty Service · Map - West Covina, CA
- Picarlo
1773 W San Bernardino Rd, Suite E70, West Covina, CA 91790 · +1 (323) 739-9199
Authorized Retail Showroom, Test Rides · Map - Winter Park, CO
- Epic Mountain Sports
78941 US Hwy 40, Winter Park, CO 80482 · +1 (970) 726-2868
Authorized Sales, Mountain Grade Test Rides, Full Shop Service · Map - Pueblo, CO
- Totem Cyclery
224 S Union Ave, Pueblo, CO 81003 · +1 (719) 924-9254
Authorized Sales, Test Rides, Warranty Service · Map - Steamboat Springs, CO
- Yampa Valley Electric Bikes
730 Lincoln Ave, Steamboat Springs, CO 80487 · +1 (970) 879-3617
Authorized Sales, Test Rides, High-Altitude Trail Service · Map - Littleton, CO
- Strictly Ebikes
2599 W Main St, Littleton, CO 80120 · +1 (303) 862-9756
Authorized Sales, Test Rides, Master E-Bike Technicians · Map - Put-in-Bay, OH
- Put-in-Bay E-Bikes & Mobility
162 Delaware Ave, Put-in-Bay, OH 43456 · +1 (419) 285-2785
Authorized Sales, Island Fleet Rentals, Test Rides · Map
Safety
Certified by an independent lab.
ACT Lab LLC (ISO/IEC 17025 Accredited Independent Testing Laboratory, Long Beach, CA) tested each model's complete electrical system to UL 2849 and its battery to UL 2271. That matters for apartment buildings, campuses and HOAs that ask for it, and for your garage.
