FAQS

Every rider has different needs. DRAGONFLY is designed for lightweight everyday riding, ELEANOR for comfortable and practical daily adventures, WINGMAN for everyday riding with extra cargo capability, and DEFIANT for riders who want more power and all-terrain capability.

Choose the model that best matches where and how you plan to ride.

Yes. The step-through design makes getting on and off the bike easier and provides a comfortable, confidence-inspiring riding position.

E11EVEN's step-through models are designed for everyday riders who value comfort, accessibility, and easy handling.

Yes. E11EVEN bikes are designed around real everyday life—from commuting and neighborhood errands to family rides, scenic routes, and weekend adventures.

Choose your preferred model, add it to your cart, and complete checkout through the E11EVEN website. You can review your order and payment details before completing your purchase.

If you need to change or cancel your order, contact our customer support team as soon as possible. Because orders may enter processing quickly, changes or cancellations cannot always be guaranteed.

Once your order has shipped, tracking information will be provided with your shipping confirmation. If you have questions about your order status, our support team is available to help.

Range varies by model and riding conditions. Rider weight, terrain, speed, assist level, weather, and tire pressure can all affect actual range.

Each E11EVEN model is designed with a different balance of range and performance to fit different riding needs.

Battery lifespan depends on usage, charging habits, storage conditions, and overall care. Proper charging and storage can help maintain battery performance and extend battery life.

Yes. E11EVEN bikes can be pedaled without electric assistance, allowing you to ride more like a traditional bicycle whenever you prefer.

Regularly check your tire pressure, brakes, drivetrain, and other key components. Keep your bike clean and dry, take care of the battery, and follow the maintenance recommendations for your model.

E11EVEN electric bikes come with a2-year warrantycovering eligible manufacturing defects, subject to the terms and conditions of our Warranty Policy.

Contact our customer support team with your order information and a description of the issue. Photos or videos may help our team identify the problem and provide the right solution more quickly.

Remember the last time your whole family was together, laughing and moving at the same pace? For many parents, finding an activity that suits everyone—from toddlers to grandparents—is a challenge. That’s where E11 comes in. We don’t just build e-bikes; we build bridges between family members.

Yes. Our support team can assist with product questions, assembly guidance, troubleshooting, warranty-related concerns, and other ownership questions.

Our Return Policy explains the eligibility requirements and process for returning an E11EVEN product.

Please review the latest Return Policy before requesting a return.

Our Shipping Policy provides the latest information about shipping, delivery, and related requirements.

Please review the policy before placing your order for the most up-to-date details.

Electric bike laws vary by state and local jurisdiction. Requirements may differ based on eBike classification, speed, helmet use, age, and where the bike is ridden.

Always check the regulations that apply to your area before riding.

Yes. E11EVEN is building a dealer network to give local riders access to our electric bikes, test rides, product guidance, and dependable after-sales support.

If you are interested in becoming an E11EVEN dealer, visit our Dealer page and submit a dealer inquiry. Our team will review your information and contact you about potential partnership opportunities.

E11EVEN provides dealer resources including co-branded marketing assets, local campaign kits, and launch support to help dealers introduce E11EVEN electric bikes to their local customers.

Shipping typically takes 5-7 business days within the continental United States. International shipping may take 10-15 business days.

We offer a 2-year warranty on the frame and motor, and a 1-year warranty on the battery. Our support team is available 7 days a week.