Shipping Policy

Last Updated: August 2026

At E11EVEN, we are committed to providing a simple, reliable, and hassle-free delivery experience. Every E11EVEN eBike is carefully packaged and shipped securely from our warehouse to ensure your new ride arrives safely and on time.

Free Shipping

E11EVEN offers free shipping on all eBike orders within the contiguous United States (48 states).

Shipping is available to residential addresses only. We currently do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or U.S. territories.

Order Processing Time

All orders are processed after payment confirmation.

Orders are typically shipped within 1–2 business days after receiving your payment.

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your delivery progress.

Shipping Time

Most E11EVEN eBike orders arrive within 5–7 business days after shipment.

Delivery times may vary depending on your location, carrier availability, weather conditions, and other unforeseen circumstances.

Shipping Carrier & Delivery

Your E11EVEN eBike will be shipped through trusted carriers, including UPS and FedEx.

Due to the size and value of our eBikes, a signature may be required upon delivery to ensure your order arrives safely.

Please make sure someone is available to receive and inspect the package when it arrives.

Order Tracking

Once your order has been shipped, we will send you a confirmation email containing your tracking number.

You can use the tracking information to monitor your shipment status until your E11EVEN eBike arrives.

If you have any questions regarding your shipment, please contact our support team.

Shipping Address Changes

Please carefully review your shipping address before completing your order.

If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist you; however, changes cannot be guaranteed once your order has entered the shipping process.

Damaged or Missing Packages

If your package arrives damaged or appears to be missing parts, please contact our support team within 48 hours of delivery and provide photos or videos of the package and any damage.

Our team will work with you to resolve the issue as quickly as possible.

Warehouse Location

E11EVEN Warehouse
2485 Coral Street
Vista, CA 92081
United States

Contact Us

If you have any questions about shipping or your order, please contact our customer support team:

Email: support@e11evenbike.com