This Privacy Policy describes how E11EVEN (the "Site", “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website or otherwise interact with us.

Contact

If you have any questions about this privacy policy or our data practices, or want to make a complaint, please contact us at: support@ellevenbike.com

1. Definitions — Personal Data

In this Privacy Policy, “Personal Data” means any data about an individual who can be identified from that data (either directly, or in combination with other information).

Examples of Personal Data you may provide to us include (but are not limited to):

Your name, phone number, mailing/shipping address, email address;

Payment & billing information when placing orders;

Order history, purchase preferences;

Any other information you voluntarily provide via forms, customer service contact, or other interactions with us.

2. Information We Collect

We may collect Personal Data in various ways, including but not limited to:

When you register as a customer on our website;

When you place an order or create an account;

When you correspond with our customer support (email, phone, chat);

When you sign up for marketing communications (newsletter, promotions);

When you respond to our ads, promotions, or surveys;

When you browse or interact with our website (see “Automatically Collected Data” below).

Automatically Collected Data

When you browse our site, we may automatically collect certain information about your visit, such as:

IP address;

Browser type, device type, operating system;

Pages visited, time spent on pages, referring URL;

Cookies, web beacons, tracking pixels, and other similar technologies.

Cookies and similar tools help with site functionality (e.g. login, cart retention), analytics (site usage, performance), and marketing (e.g. ad targeting).

3. How We Use Your Information

We use your Personal Data and automatically collected information for the following purposes:

To process and fulfill orders, including payment, shipping, and order tracking;

To communicate with you — order confirmations, shipping updates, customer service responses, product announcements, promotions (if you opt in);

To personalize your shopping experience, suggestions, and marketing based on your preferences and purchase history;

To administer our website, improve user experience, monitor & analyze trends, usage and performance;

To detect, prevent, and address fraud, security risks, or other potentially prohibited or illegal activities;

If permitted by law and by your consent, to send you marketing communications;

To comply with applicable laws and regulatory requirements.

We will not share or disclose your Personal Data to anyone except as described in this policy.

4. Disclosure & Sharing of Personal Data

We may share your information with:

Payment processors / gateways (for order payments and refunds);

Shipping / logistics / fulfillment partners (for order delivery);

Email or SMS service providers (for communications and marketing, if opted in);

Analytics and advertising platforms (for site analytics, marketing campaigns) when using cookies or tracking tools;

Authorities or third parties when required by law (e.g. legal process, fraud prevention).

We do not sell, trade, or rent your Personal Data to third parties for their marketing use without your explicit consent.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality (login, shopping cart, checkout);

Remember your preferences;

Analyze site traffic and usage (analytics);

Provide targeted advertising and marketing;

Most web browsers accept cookies by default. You can usually disable or remove cookies via your browser settings. However, disabling cookies may limit the features and functionality of our site.

6. Data Security

We take commercially reasonable measures to help protect your Personal Data from unauthorized access, use, or disclosure.

However, please be aware that no method of data transmission over the Internet or storage system is 100% secure — we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction and applicable laws (e.g., privacy laws, data protection laws), you may have the right to:

Request access to the personal information we hold about you;

Request correction or update of inaccurate personal data;

Request deletion of your personal data;

Opt-out of marketing communications;

Object to or restrict processing of your data;

Receive a copy of your data in a portable format;

Withdraw consent to processing (where applicable);

If you wish to exercise any of these rights, please contact us at support@e11even.com.

8. Children Under Age of Consent

If you are under the age of majority in your jurisdiction, you may not use our site or provide any Personal Data without the consent of a parent or legal guardian.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page along with a revised effective date.

Your continued use of the site after such changes indicates your acceptance of the updated policy.

10. Governing Law & Jurisdiction

This Privacy Policy and any disputes relating to it shall be governed by the laws of  USA.

11. Contact Information

If you have questions about this Privacy Policy, or wish to make a complaint or data request, please contact us:

Email: support@e11even.com

Company: Electromobility Solutions, Inc.,

Address: 2485 Coral Street Vista, CA 92081,USA