That is exactly what our dealer training is designed for.

E11EVEN provides product knowledge, key selling points, model comparisons, customer fit guidance, and recommended sales conversations so your team can quickly understand which bike fits which customer.

The current lineup also has clearly differentiated use cases, making model recommendations easier for store staff.

E11EVEN provides ready to use product images, videos, campaign creative, social content, product information, and approved brand messaging that dealers can adapt for their local market.

You can add your store information, local offers, events, and calls to action while keeping the core E11EVEN product presentation consistent.

This helps reduce the time and cost required to build campaigns from scratch.

Your dealership remains the customer's local service contact for bikes purchased from your store, and E11EVEN supports your team throughout the process.

Dealers can document the issue, perform an initial inspection, and send the diagnosis and supporting evidence to E11EVEN when technical assistance, parts, or warranty review is required.

E11EVEN can assist with troubleshooting, technical guidance, replacement review, and parts support so your team has a defined path for resolving customer issues.

E11EVEN uses a documented warranty process designed to make cases easier to evaluate and resolve.

For eligible claims, dealers collect the customer's proof of purchase, bike information, photos or video, and basic diagnostic findings. E11EVEN Technical Support can then assist with diagnosis and determine the appropriate next step.

When an eligible covered component is approved for replacement, dealers follow the provided replacement and installation process.

Clear documentation at the beginning helps reduce unnecessary back and forth later.

Dealers should inspect incoming inventory as soon as possible.

Under the current shipping damage process, covered components that are damaged or missing during shipping should be reported within five days of receipt with the appropriate documentation.

Dealers should photograph visible carton or product damage, retain relevant packaging and shipping information, and contact E11EVEN promptly so the case can be reviewed.

The dealer onboarding process covers program review, commercial terms, product and service training, launch preparation, merchandising, marketing resources, and service setup.

Dealers can use E11EVEN product assets together with their own local market knowledge to support test ride events, seasonal campaigns, community activations, social content, and local promotions.

The objective is to give each dealer a practical foundation for selling and supporting E11EVEN from day one.